We are very excited to see all of you this school holiday! If you have already booked, then you should recieve an order notification from us which confirms your space. You should also recieve a few emails from us, welcoming you to Energ!se!
So what happens next?
A member of the team will reach out to you to arrange payment for your space and to ensure that you have received our activity consent form to complete and return at your earliest convenience.
Looking for more information?
Here is a list of our most Frequently Asked Questions, :
Preparing for Sports Camp:
Sports camp can be physically and mentally demanding, which is amazing for children and young people’s developmental needs, but please ensure children have had a drink and something to eat before they arrive. If this has not been possible, please don’t hesitate to let us know and we will see if we can provide something. Please contact us if your child has an injury, is ill or you have any other concerns about them joining the session.
What each child will need to bring:
- A refillable water bottle
- Packed Lunch
- Breaktime snack
- Suncream
- Cap
- Sunglasses
- Wet and/or spare Clothes.
- Appropriate clothing – A t-shirt, shorts with the option for a jumper and jogging bottoms is usually sufficient. Please avoid clothes that you do not want damaged or dirty. Jeans, shirts, or dresses with buttons are not appropriate.
- Inhalers or medication (if necessary).
- Appropriate footwear – Trainers or Pumps are fine. Please do not bring shoes, crocs or flip flops / sliders. For football courses, please bring football boots and shin pads.
- When attending our Football Camp please ensure you bring :
- Football Boots/ They’ll also need to bring a spare pair of shoes for during lunch/other activities
- Shin pads/ Football Socks
Please avoid bringing the following:
- Jewellery
- Chewing gum
- Ipads or Gaming devices
- Mobile phones (unless left with the supervisor). These will be put away safely until the end of the day.
- Anything that may be inappropriate or dangerous for children.
Payments
All payments should be made through our Classes4kids booking site, found here:
We no longer accept cash on the door, or cheques.
Free School Meal places
Please ensure that you provide the full HAF code that is provided by the council for the Holiday Activity and Food Programme. Once provided, we have to check each booking individually, and can only provide spaces for children that provide an accurate code.
Children will be provided with a free meal at lunchtime with all of the other children. Please take care when providing dietary requirements so that we can provide them with a meal they can look forward to. If you are awaiting your free school meal voucher, but want to book a space, please use TBC until you have the full voucher code, but be aware that we will need this voucher number for your child to attend.
Example activities that your child will take part in:
Our Multi-Sports approach is a research based approach to giving children a positive introduction to a variety of sports and developing their athletic skills. It involves a variety of age and ability related sports and fun games, which creates a positive motivational climate for children to build a passion for sport. To list a few: Football, Archery, Netball, Basketball, Hockey, adapted games and more.
Four year olds
Four year olds are welcome to join our multi-sports sessions, for up to four hours per day.
We offer a free first session for four year olds to get them started at a young age and prepare them with a wide variety of skills.
Four year olds are currently able to access the club at an equivalent price. To access this you will need to contact our admin team for a discount code. Please note, this is also in review, as we keep a higher ratio of staff to children for this group.
Refunds
Refunds are given at our own discretion, so if you would like a refund for any reason, please communicate this thoroughly and we can assess fairly if a refund is appropriate. As we invest alot of time into administering bookings, we would usually offer to move your child’s space to another day. If your request is related to a complaint, we will look to investigate the complaint. Please bare in mind we have a 48-hour cancellation policy, whereby if you cancel your booking during that time, or do not attend the session we will not be able to accommodate a refund.
Concerns, Complaints and Compliments
If you have any concerns or compliments that you would like to report about our camp, please direct this immediately to our supervisor on site. If you would like to escalate this to make a formal complaint, then please report this to our Operations Director, who will follow our company policy: Ellis Hemingway; 07599093039
COVID-19
Energ!se are frequently updating our policies and procedures in line with government guidance on COVID-19. We will also be following our COVID19 Policy, and Risk Assessment to keep our team and community as safe as possible. If and when we have to adapt COVID-19 safety measures we would expect parents and children are compliant.
Need to change your booking?
We aim to be as flexible as possible to meet the needs of parents and children on our courses, however, please inform us with plenty of notice if you would like to make changes to your bookings. We will always try to accommodate additional bookings if we have space to do this.
Arrivals and Collection (include walking home)
If your child attends morning club, you may attend any time from opening. Please beware that we cannot allow you to leave your child/ren with us until the opening time stated.
Registration runs from 9:45am-10:05am, so please aim to attend early. There is often a short queue at the beginning of the holidays as we check everybody’s registration details are complete.
Ensuring that we collect Registration information accurately is an important part of our safeguarding children policy, so please be patient with our staff. The supervisor will need to check your booking, ensure we have a consent/registration form for your child and any other information after checking your booking information
Collection is from 2:55pm – 3:10pm, Please avoid attending earlier than that as we will not open to parents until this time. If you do need to collect children early, please contact us to arrange this.
If you’re child usually walks to or from school, please contact us to discuss this. Please understand that in many cases we cannot agree to this as a part of our commitment to keeping children safe.
If your child attends our after club, you are able to pick them up any time until the closing time at this venue, likewise with dropping off during morning club.
Additional Needs
If you’re child has additional needs, please inform us at the earliest point possible and provide as much information possible for us to be able to support them to enjoy a safe and positive experience. This can be added to your consent form but we can also accept additional attachments. If you’re child needs 1-1 support, we are unlikely to accommodate this and will be happy to help you find an alternative option.
Medical Information
Please ensure that we have any medical information regarding your child, including any medication that they are currently taking and if you need them to take that whilst with us.
Please give specific and detailed information including signs and symptoms, severity and likeliness of the medical issue impacting your child during sports activity and any suggested instructions for the coach, and do not hesitate to provide any additionally attached information for the supervisor.
If you do need us to administer any medication then we will need you to complete a form for this, and you will need to discuss this with the supervisor at the venue.
Allergies
If your child has an allergy, please provide as much information as possible on the booking form. Please give specific and detailed information including signs and symptoms, severity and likeliness of an allergic reaction impacting your child during sports activity and any suggested instructions for the coach, and do not hesitate to provide any additionally attached information for the supervisor.
Who can I contact in an emergency or regarding my booking?
The supervisor at each camp should have a display ready, with their contact details in case of emergency. If you cannot get hold of the supervisor, please contact us by email on admin@energiseonline.com or for more urgent issues contact our Operations Director, Ellis Hemingway on 07599093039.
Safeguarding
If you have a concern or complaint regarding safeguarding children, please contact our Designated Safeguarding Team at the earliest possible opportunity:
Ellis Hemingway – 07599093039